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Frequently Asked Questions



Q: What happens if I get a call from someone saying there is a fraudulent charge on my account?

With our real-time debit card transaction fraud monitoring, you could get a call asking you about a transaction. Our representatives WILL NOT ask you to provide an account number or username and password to your online banking. They will also NOT send you a link to reset your information. They will only need you to confirm or deny the transaction. Be suspicious of anyone claiming to be from the bank requesting any personal or account information.