Customer Care

We're dedicated to providing
best-in-class customer care for 
consumer and business customers.

 

BANKING CUSTOMERS

800-501-6535


CREDIT CARD CUSTOMERS

800-987-5521


Popular Questions

First PREMIER Bank’s routing number is 091408598

Simply log into Online or Mobile Banking (note: enrollment and/or download may be required for initial use). You can also call Bank-by-Phone at 800-315-6350 and follow the prompts to enter your account information to check your balance. You can also call 800-501-6535 to speak to Customer Care.

You can temporarily suspend and then reactivate or permanently deactivate your active First PREMIER Bank Debit Mastercard® within the Online Banking system or Mobile Banking app. Go to the Menu, choose "Services" and click on "Card Services." You can also call our Customer Care Center 800-501-6535. To report your card lost or stolen after normal business hours, please call 866-546-8273.

You can make a loan payment by logging into Online or Mobile Banking (note: enrollment and/or download may be required for initial use) and transferring payment from a First PREMIER account to your loan. You can also call Customer Care at 800-501-6535 during normal business hours. Paying off your loan is as simple as issuing a payment equivalent to the loan payoff amount. To ensure your final payment amount is accurate, please contact Customer Care during normal business hours for an accurate loan payoff amount.

Simply click on the Settings menu within Online Banking and then choose the Statement Delivery tab. Change your delivery type from Paper Statements to eStatements. An email will be sent within two business days to confirm your enrollment. When your statement is available to be viewed, an email will be sent with instructions on how to access the information.

You can transfer funds between your First PREMIER Bank accounts by either logging into Online Banking or Mobile Banking and choosing the "Funds Transfer" option under the "Transactions" menu. You can also call Bank-by-Phone at 800-315-6350 or you can call 800-501-6535 to speak to Customer Care.

Teams and Locations

Personal Bankers

Support for all your personal checking, savings and lending needs.

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Mortgage Bankers

Local decision-making for home mortgage, construction loans and refinancing support.

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Business Bankers

Serving the banking and financial services needs of small- and large-scale businesses.

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Treasury Services

Assistance with our full suite of cash management, accounts payable and accounts receivable solutions.

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Brokerage Services

Personal advice and turnkey online access to your brokerage account.

 

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Wealth, Asset & Trust Specialists

Personal private banking, investment and trust services, plus business planning and asset management for businesses and non-profits.

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Ag Bankers

Serving the banking and financial services needs of agricultural producers.

 

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Find a Location

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MORE ABOUT PREMIER

About Us

Learn more about First PREMIER Bank and PREMIER Bankcard.

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The PREMIER Way

Learn more about the vision and values that drive our leadership, associates and our business.

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