Mobile Banking FAQs
Is there a fee for using Mobile Banking?
No. First PREMIER Bank’s Mobile Banking is a free service for our personal banking customers.
Do I need to enroll for Online Banking before enrolling in Mobile Banking?
No. You can enroll directly from the Mobile Banking app by clicking on the "Personal First Time Login" link on the Mobile Banking App Login page.
Who is eligible to use Mobile Banking?
First PREMIER Bank customers who are at least 13 years of age, maintain an eligible checking or savings account, and who have accepted the Online Banking and Mobile Banking Terms & Conditions are eligible to use Mobile Banking. First PREMIER Bank reserves the right to deny or remove Mobile Banking and/or Mobile Deposit from an individual’s device at any time.
Is my personal or financial information stored on my phone?
No. Mobile Banking does not save any files with personal or financial information on your mobile device. This information is housed strictly within Online Banking.
What if my phone or tablet is lost or stolen?
If your mobile phone or tablet is stolen, no one can access your account information without knowing your password.
Is there a wait period after enrolling in Mobile Banking?
No. Once you have enrolled in Mobile Banking, it is ready to use.
What is my Mobile Banking Login ID and password?
The password used for Mobile Banking is the same as what you use to log in to personal Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.
Can I use more than one mobile phone?
Yes, you can use any number of devices for Mobile Banking. You will just need to register each device if you do not wish to receive a Secure Access Code each time you want to access Mobile Banking.
Which accounts can I access using Mobile Banking?
You can select which accounts you want to access during the enrollment process. These are the same accounts that are viewable through personal Online Banking, including checking accounts, savings accounts, CDs and First PREMIER Bank loans.
Can I manage my First PREMIER Bank Debit MasterCard® from inside my Mobile Banking?
Yes. You can temporarily suspend and then reactivate or permanently deactivate your active First PREMIER Bank Debit MasterCard within the Online Banking system or Mobile Banking app. Go the the Menu, choose "Services" and click on "Card Services."
Can I view check images in Mobile Banking?
Can I pay my bills through Mobile Banking?
Yes. If you’re enrolled for free Online Bill pay, you can pay bills, set up new payees and receive eBills through Mobile Banking. Once you have billers set up, you have the option to pay bills, change payments and cancel payments through Mobile Banking.
Can I pay a person using Mobile Banking?
Yes; if you are inrolled in FREE Online Bill Pay, you have the ability to use the Pay a Person option with Mobile Banking at no charge.
Can I use Mobile Banking if I have a pre-paid mobile plan?
Mobile Banking works with most pre-paid plans, but we can’t guarantee that your carrier supports standard U.S. SMS short codes. T-Mobile pre-paid does not support short codes. Please check with your mobile provider.
Do I need a smartphone to use Mobile Banking?
Are text banking keywords case-sensitive?
No; a response with your account balance information will be sent to your mobile device whether you type “BAL” or “bal”.
What if I get locked out of Mobile Banking?
If you enter an incorrect password three times, you will be locked out of Mobile Banking and Online Banking. Please contact us during normal business hours to reset your password.
Can I deposit a check using Mobile Banking?
Yes; using the Mobile Banking app on your phone or tablet, you can deposit a check. It’s as easy as taking a photo with your smartphone – just press the “Deposit Check” tab and follow the easy instructions.
What types of checks can I deposit?
You can deposit checks payable in U.S. dollars and drawn at any U.S. bank, including personal, business and government checks. They must also be payable to and endorsed by the account holder.
International checks, U.S. savings bonds, U.S. postal money orders, remotely created checks (whether in paper form or electronically created), convenience checks (checks drawn against a line of credit) and cash are not eligible for Mobile Deposit.
Are there limits on the dollar amount I can deposit through Mobile Banking?
There is a $1,000 per check limit and a $1,500 daily limit through Mobile Deposit.
When will my mobile deposit be available?
Funds deposited through Mobile Deposit received before 6:00 p.m. CST will be available the next day. Funds deposited through Mobile Deposit after that time will be received the next business day and available the business day following receipt.
Is there a fee for Mobile Deposit?
No. Both Mobile Banking and Mobile Deposit are free services for First PREMIER Bank personal banking customers.
What should I do with my paper check after using Mobile Deposit?
Write “Mobile Deposit” on the front of your check and include the day, month and year you deposited it as a reminder. Securely store your check for five days after your deposit. This allows sufficient time in case the original check is required for any reason. After five days, you should destroy the check.